Visionary Consultancy and Training
We offer bespoke consultancy, coaching and training solutions tailored to your organisation’s visions and values – ensuring everything we deliver is relevant, practical, and aligned with your goals.
Our training workshops are designed with flexibility in mind. Each programme is made up of carefully structured modules that can be mixed and matched, allowing you to create a solution that perfectly fits your organisation’s needs.
To maximise impact, our programmes can include ongoing coaching support – helping individuals embed new skills, build confidence, and turn learning into lasting habits rather than a one-off experience.
We also offer pre and post course learning options to enhance results. The pre course work prepares delegates mentally and sets clear expectations, while post-course activities reinforce learning, support real-world application, and deliver a strong return on your training investment. Certificates can be awarded on completion of post-course assignments, recognising achievement and commitment.
In addition, our coaching, mediation and mystery shop services are fully aligned with your organisations’ vision and values -providing a consistent, joined-up approach to developing your people and improving performance.
We are experienced experts
in training and coaching solutions
Liz Patterson set up Visionary Consultancy and Training Limited in 1996, after appearing on the BBC and Channel 5 reporting on customer service issues. This led to delivering their first training course on customer service.
The company now deliver over 40 soft skill training programmes in the private, public and third sectors. We also offer coaching, mediation and mystery shop services.
We specialise in the Visionary Process, which gives a complete training and coaching package.
About Liz Patterson
Liz is an experienced consultant specialising in the Visionary Process – an approach that supports organisations in delivering exceptional internal and external customer care. Rather than a one-off intervention, this is a structured, ongoing process that creates lasting cultural change.
In addition to training, Liz provides professional mediation services, helping individuals and teams resolve conflict constructively and rebuild effective working relationships.
Liz is also highly skilled in training needs analysis, programme design, delivery and follow up coaching, ensuring that every intervention leads to meaningful and sustainable results.
Qualifications and Memberships
• Foundation, Practitioner and Master Practitioner certificates in Neuro Linguistic Programming
• Diploma in Fitness and Nutrition
• Diploma in Training
• Certificate in Training
• Certificate in Counselling
• Certificate in Mental Health First Aid
• Member of the Chartered Institute of Professional Development
• Member of the International NLP Trainers Association
• Member of Association of Stress Consultants
• ILM accredited coach and mediator