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Training

Services

Contact us for more information on any of the training we offer, or click on the subjects below for instant course details.

Each training workshop is divided into modules that you can mix and match. This will enable you to select the solution that is a perfect fit for your organisation. Programmes can include on-going coaching support to help learning become a habit, not just a one-off event.

Training Course Aim/Purpose:

To provide the essential skills in assertive communication to enhance working relationships.

Course Objectives:

To look at how our interpersonal style impacts others. To examine different behaviors and their effects and help develop assertive techniques to deal with the challenges of working life.

Course Outcomes:

To be able to define assertiveness, to explore how to apply assertiveness skills at work, to understand the differences between aggressive, passive and assertiveness, to build confidence and self esteem, to break down the barriers to communication, to know how to establish rapport with people.

Course Content:

Part 1

Introduction, Aim & Objectives.

The role and responsibility we play on being assertive.

The way we learn a skill.

What is assertiveness and what it is not.

Why assertiveness can be difficult.

Assertiveness questionnaire

Why we need to be assertive.

Understand the differences between aggressive, passive and assertive behaviours.

Part 2

Recognise the positive use of assertive behaviour.

The power of self-talk and assertive words and phrases.

The drama triangle.

Making and refusing requests.

Breaking down the barriers to communication. To know how to establish rapport with people.

Assertive skill practise sessions.

Action plan and close.

Target audience:

Anybody who wants to learn how to be more assertive and get results.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators External/ internal:

One

Models used:

NLP rapport. Interpersonal styles questionnaire. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To be able to provide you with an insight into essential line manager skills and practice, in order to improve your confidence and knowledge when operating in a line manager’s role.

Course Outline:

  • Learn the qualities and skills of an effective line manager
  • Produce a strategy to build your line manager skills and reputation
  • Adopt appropriate behavior to maximize your own and others performance
  • Learn how to deal with conflict
  • Team building methods
  • Identify your core management development needs and plan how these will be addressed
  • Know how to use a range of basic techniques to aid individual understanding, communicate effectively and plan day-to-day activities.

Course Outcome:

To be a more effective line manager by showing an understanding of the necessary skills needed in this role. To understand how to get the best out of your team.

Target audience:

Anybody involved in supervising, managing or leading a team.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, skills practice.

Number of Facilitators:

One

Models used:

Impact of communication model. Rapport

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Training Course Aim/Purpose:

To be able to provide you with an insight into essential line manager skills and practice, in order to improve your confidence and knowledge when operating in a line manager’s role.

Course Outline:

  • Learn the qualities and skills of an effective line manager
  • Produce a strategy to build your line manager skills and reputation
  • Adopt appropriate behavior to maximize your own and others performance
  • Learn how to deal with conflict
  • Team building methods
  • Identify your core management development needs and plan how these will be addressed
  • Know how to use a range of basic techniques to aid individual understanding, communicate effectively and plan day-to-day activities.

Course Outcome:

To be a more effective line manager by showing an understanding of the necessary skills needed in this role. To understand how to get the best out of your team.

Target audience:

Anybody involved in supervising, managing or leading a team.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, skills practice.

Number of Facilitators:

One

Models used:

Impact of communication model. Rapport

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Training Course Aim/Purpose

To provide the knowledge of what bullying is and what it is not.

Course Outline:

• What is bullying and what it isn’t

• How Bullying affects you, others and the organisation

• Our own interpersonal style and its positive and negative impacts

• Negative behavioral traits worth changing

• The importance of self-awareness

•Bullying policies and legislation

Training Course Outcomes:

To be able to understand what bullying is and what it isn’t.

Target audience:

Anybody who needs awareness in work bullying, policies and legislation.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions

Number of Facilitators:

One

Models used:

NLP. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

One day

Cost:

£450

Training Course Aim/Purpose:

To provide the knowledge and skills of effective coaching.

Course Objectives:

To be able to understand coaching models that can be easily used in everyday coaching situations. To have the people skills necessary to coach and to give feedback.

Course Outline:

• The relationship between learning and coaching

• When is coaching the most appropriate method to aid learning

• The role of the coach

• How to use active listening and questioning techniques to encourage the individual to apply their own learning

• Ownership and responsibility

• How to observe and use effective coaching encounters

• Taking the coachee through necessary changes

• Practice sessions

• Create an action plan to implement your learning in the workplace.

Target audience:

Anybody who needs to be able to coach others effectively.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical sessions, flipchart.

Number of Facilitators:

One

Models used:

GROW. Steer. NLP

Principles & Ethics:

Visionary Consultancy offer a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrows goals.

Number of people:

10-12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To provide the knowledge and skills of implementing commercially awareness

Course Outcome:

To understand the principles, knowledge, skills and action needed to implement commercial awareness

Course Outline:

  • What is commercial awareness
  • Business, competition and innovation
  • The quest for customers
  • A sense of direction
  • Working on the business
  • How can we get involved in growing our immediate business and other business areas
  • How to increase and keep our customers
  • Seeing and understanding the bigger picture of our organisations commercial awareness impact
  • Financial impact of our decisions
  • How to action our commercial awareness competencies.

Target audience:

Anybody who needs to be commercial aware

Course pre-requisites:

None

Format or Delivery:

Interaction, practical sessions, flipchart.

Number of Facilitators :

One

Models used:

NLP

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To provide the knowledge and skills for effective communication using the latest techniques.

Course Outline:

  • Different effective communication methods
  • Transactional analysis ok model (Eric Berne)
  • Positives and negatives of different communication methods
  • How to use effective communication through change
  • Impact of communication and how to recognise body language signals
  • What is a good communicator
  • Communication barriers.
  • Why do we communicate, focus on end result
  • Questioning and listening skill tests and evaluations
  • Rapport and NLP.
  • Communication exercise which tests how clear delegates communicate

Course Outcome:

To be able to be more effective in communication to internal colleagues and external customers. To know how to use different methods of communication to get the required result. To be aware of the impact of body language. To know how to give a clear message and how to reinforce a message when necessary. To know how to take responsibility for your own communication and how messages can get distorted, deleted and generalized. To learn how to do attentive listening.

Target audience:

Anybody who needs to communicate

Pre and post course work:

Pre course work will be issued to gain feedback from delegates before the course, so tailoring can take place and the scene set.

Post course work to evaluate learning will be issued. Certificates will be issued on completion.

Feedback sheets can be used on the day for instant feedback.

Format or Delivery:

Interaction, practical, flipchart, skills practice.

Number of Facilitators:

One

Models used:

NLP. PAC. Eric Berne

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 15

Duration:

One day

Training course Aim/Purpose:

To provide the knowledge of how to build confidence. To understand the different styles of people and how to have a personal style that would impact positively on others around us.

Course Outline:

  •  What do you think we mean by personal brand and how this links into our confidence?
  •  Self-assessment personality questionnaire. Being able to recognise your own style. Creating self-awareness and confidence.
  •  Things you are good at – (your personal brand).
  •  Things about someone you admire- their work brand.
  •  Negative behavioural traits worth changing.
  •  Personal brand at work and how our personality can impact others.
  •  How a strong brand is a success of any product or service. How to tailor our style to present a profes sional confident image.
  •  The importance of self-awareness and taking personal responsibility. How to recognise where we destroy our own confidence, so we can recognise how to then build our confidence positively.

Course Outcomes:

To be able to be build personal confidence and understand how to tailor your style to present a confident professional image.

Target audience:

Anybody who wants to improve their confidence.

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators External/ internal:

One

Models used:

NLP. PAC. Self Talk and image

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

15

Duration:

One day

Cost:

£790

Training course Aim/purpose:

To provide the knowledge and skills for effective critical thinking and to be able to use creativity to your working advantage.

Course Outline:

• How to be able to widen your thinking.

• Learn the stages of effective problem solving and how to put these into practise.

• How to use the left hand part of your brain, to get maximum effect when critical thinking.

• Critical thinking techniques and exercises.

• How to critique options available.

• Develop creativity for yourself and your team.

• Learn creative techniques that can be used throughout your working day.

• How to maximise your communication whilst problem solving.

• Practise sessions.

Course Outcomes:

To be able to have an effective critical thinking tools and how to use creativity to bring the best out of your staff.

Target audience:

Anybody who has to critically think and be creative.

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators:

One

Models used:

Practical problem solving and creativity models

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

1 day

Cost:

£790 per day

Training Course Aim/Purpose:

To provide the knowledge and skills needed to manage change effectively. The workshop is underpinned by the organizational change framework.

Course Outline:

  • The meaning of change management
  • How change affects us and what makes change
  • The importance of positive communication when dealing with change
  • What is a good communicator of change
  • How to adopt an appropriate situational leadership style
  • The importance of taking responsibility
  • How to practically apply Kotter’s change model
  • Communication barriers
  • The benefits of change
  • Theories of change
  • The importance of questioning and listening skills
  • Rapport, flexibility and how to adapt
  •  How to deal with possible conflict during change
  • Develop your own personal action plan to take away and IMMEDIATELY start using back into the workplace

Training Course Outcomes:

To be able to understand the impact of change and the importance of effectively managing both the process and the people involved.

Target audience:

Anybody who has to manage change

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators External/ internal:

One

Models used:

NLP. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

One day

Cost:

£790

Training Course Aim/purpose:

To be able to understand what we need to do to be able to improve and consistently give exemplary customer service.

Course Outline:

  • What is bad, good and exemplary customer service?
  • How can we work together to improve our customer service.
  • Customer service policies and procedures.
  • How to deal professionally with customers when our service fails
  • Customer centered culture
  • Winning customer service attitudes and behaviours
  • Ownership and responsibility
  • How to reduce complaints and the time needed to deal with unhappy customers

Course Outcomes:

To know how to show a passionate customer service attitude.

Target audience:

Anybody involved in having to with customers.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, skills practice.

Number of Facilitators:

One

Models used:

Customer care flow chart NLP attitudes and behaviors

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 15

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To provide the knowledge and skills to be able to deal with difficult customers.

Course Objectives:

  • Understand what makes and keeps people angry and abusive.
  • To be able to identify the factors surrounding critical situations in your job.
  • To know how to recognise and deal with aggressive, passive and assertive behaviors.
  • Learn how to develop skills to handle situations and people more constructively to achieve a positive outcome.
  • To understand how your organisation’s core values will have a positive impact on the way you deal with customers.

Course Outline:

  • What makes and keeps people angry
  • The causes of anger and abuse at work
  • The triggers for anger
  • The effects of anger and abuse at work
  • Difficult situations at work
  • Why they are difficult
  • How they have been handled in the past
  • Aggressive, passive and assertive behaviors
  • Characteristics of different behaviors.
  • Your organisation’s core values.

Target audience:

Anybody who needs to know how to deal with difficult customers.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions

Number of Facilitators External/ internal:

One

Models used:

NLP. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To provide the knowledge and skills to be able to make decisions with confidence.

Course Content:

• Setting of scene, icebreaker, introductions and objectives.

• What is decision making.

• Where do you need to make decisions

• What challenges do we face with decision making

• What key attitudes and behaviour do we need to display when cascading enforced decisions.

• Circles of influence

• Positive and negative consequences of delaying decisions

• How decisions have been made in the past and what are our learning points.

Course Outcomes:

To be able to be more effective in communication to internal colleagues and external customers.

Target audience:

Anybody who has to communicate!

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators External/ internal:

One

Models used:

NLP. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To learn how to manage and use our emotions to get the best out of people and situations.

Course Outline:

  • How to tap into that unused section of your brain and see the advantages to yourself, colleagues and the workplace.
  • Understand how we can hold ourselves back from operating at our true potential.
  • To learn how EI can have an impact on everything we do.
  • To learn techniques that will enhance our interactions with others.
  • Learn how to use EI in communication.
  • Develop your own personal action plan to take away and IMMEDIATELY start using back into the workplace.

Course Outcomes:

To be able to understand how you can use your own EI to maximum use and get extreme positive interactions with others.

Target audience:

Anybody who has to communicate to internal and external customers!

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators:

One

Models used:

NLP. PAC. Self Talk and image

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people

1-15

Training Course Aim/Purpose:

To provide the knowledge and skills of diversity and equality within the workplace.

Course Outline:

  • To examine diversity and equality within the workplace and to give an overview of current legislation, including the equality bill.
  • Examine how to treat everyone with dignity and respect.
  • How to acknowledge others different perspectives
  • Recognise that people are different and make sure we do not discriminate against other people
  • Know the importance of people’s rights and acts in accordance with legislation, policies and procedures.
  • Acknowledge and recognize people’s expressed beliefs, preferences and choices
  • Realise how your own behavior has an effect on others
  • Be aware of words & phrases to avoid!
  • The importance of making sure we are “living” our organisation’s core values and the impact that this has on equality and diversity.

Course Outcomes:

To be able to understand your own organizations diversity and equality policy, current legislation and your own responsibility in making this happen.

Target audience:

Anybody who needs to know the basics of equality and diversity in the workplace.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions

Number of Facilitators:

One

Models used:

NLP. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Maximum 15

Duration:

One day

Cost:

£790 per day

Training Course Aim/Purpose:

To be able to understand people’s differences and how we all think, leading into more effective communication influencing, and negotiation style.

Course Outline:

What is NLP and the impact this has on our influencing, persuasive communication model, personal communication styles and collaborative working, the difference between influencing and negotiating, listening and questioning skills, confident communication, effective working relationships, the impact of communication – first impressions, building and establishing rapport, knowing how people think,  perceptual positions, influencing and negotiation strategies for day to day communication, how to manage your own state and act as an opinion shaper amongst your colleagues.

Target audience:

Anybody involved in having to influence and persuade with others.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, skills practice.

Number of Facilitators:

One

Models used:

NLP communication model. Impact of communication model. Rapport

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To equip people with the knowledge of basic strategic marketing.

Course Objectives:

Appreciation of marketing concepts, to help delegates clarify how marketing can work with in their company and how to use marketing tools for maximum effect, how to be more pro-active, the importance of  effective communication in marketing. How to be a predator in business and not the prey!

Course Outcomes:

To be able to think more strategically and understand the basics of marketing.

Target audience:

Anybody who is has to market their product or service.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators:

One

Models used:

Basic marketing

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to  reach out and achieve tomorrows goals.

Number of people:

Up to 15

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To provide the knowledge of different styles of people and how our own personal style can impact on others around us.

Course Outline:

• What do you think we mean by personal brand?

• Self-assessment personality questionnaire. Being able to recognise your own style. Creating self-awareness.

• Things you are good at – (your personal brand).

• Things about someone you admire- their work brand.

• Negative behavioural traits worth changing.

• Personal brand at work and how our personality can impact others.

• How a strong brand is a success of any product or service. How to tailor our style to present a professional image.

• The importance of self-awareness and taking personal responsibility. How are different styles can have a negative and positive impact on others.

• How to communicate to get positive results.

• How to have a winning “can do” attitude

• Words and phrases to avoid.

• How to talk to people on “a level” with respect.

• How to be a team player.

• Ownership and responsibility

Course Outcomes:

To be able to be recognize their own style and understand how they should tailor their style to present a professional image.

Target audience:

Anybody who has to communicate to internal and external customers

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators External/ internal:

One

Models used:

NLP. PAC. Self Talk and image

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

15

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To identify the key areas that will help participants conduct a professional interview and learn effective questions, ensuring the right person is recruited.

Course Objectives:

• Identify the keys to a professional approach

• How to effectively plan for the interview

• Effective body language

• How to react positively to questions

• How to conduct interviews with very effective

• Attitude based questions, ensuring the right person recruited

• Knowing exactly what to look for in candidates

Course Outcomes:

After this workshop participants will be able to demonstrate the key skills in how to interview.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart.

Effective interview skills are explored with plenty of group work, feedback sessions to give participants confidence in interviews.

Number of Facilitators:

One

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Cost:

£790 per day

Training Course Aim/Purpose:

To provide the knowledge and skills to be able to challenge unacceptable behavior, have goal orientated conversations and deal effectively with difficult people and situations.

Course Objectives:

• Be able to identify the types of meetings and conversations used in the workplace

• Know how to manage difficult and reluctant employees

• Be able to identify the challenging behaviors

• Be able to communicate expectations to employees and be able to give constructive feedback

• Understand how to manage workplace conflict

• Know how to tailor your communication style to meet different situations and needs of people

Course Outline:

• Definition of difficult conversations and why they are difficult

• Statistics of how much of our time could be spent dealing with conflict

• Why we have to have difficult conversations

• All the difficult conversations that may take place

• What knowledge, skills and attitude that is needed to deal with difficult situations and employees

• Effective communication for stating our expectations and giving constructive feedback. Setting smart  communication objectives.

• The importance of tailoring our communication.

• 4 point guideline on how to structure your difficult conversation

• The triggers for anger in a difficult conversation and how to keep the situation calm

• Transactional analysis

• The effects of not dealing with negative situations.

• Why difficult situations at work can happen

• Conflict modes and strategies on how to manage conflict

• Use of emotional intelligence when handling conflict

• How our inner dialogue can create our own inner conflict when dealing with other’s unacceptable be havior

• How to use rapport and confidence when dealing with conflict

• Case studies on how to stop situations escalating into conflict

• Skill practice sessions in having difficult conversations.

Target audience:

Anybody who needs to know how manage unacceptable behavior and have difficult conversations.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions

Number of Facilitators:

One

Models used:

NLP. PAC. Conflict modes. Emotional intelligence

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

1-15

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To equip people with enough knowledge and skills to know how to manage their own pressures and stress and also how to help others manage stress.

Course Objectives:

• To be able to understand the advantage of managing stress.

• To know the causes of stress.

• To be able to understand the buildup of pressure and how this pressure effects our health and our work performance.

• To be able see how our personality can cause reactions to stress.

• To be able to devise your own stress management action plan.

• To know how to stop the buildup of unhealthy stress by healthy eating, exercise, creating the right attitudes and self –esteem.

• To know how to use practical relaxation techniques, to use throughout the working day.

• To know how to use healthy strategies to manage stress, and how to have a balanced lifestyle.

• To understand techniques in helping others manage stress.

• To put into practice some of the stress management techniques in various activities throughout the workshop.

Course Outcomes:

To know how to manage your own stress, and to have devised your own stress management plan, as well as knowing how to help others manage stress.

Target audience:

Anybody who works under pressure.

Course pre-requisites:

none

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators:

One

Models used:

Anxiety circle. PAC. Human function curve

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

1 day

Cost:

£790

Training Course Aim/Purpose:

To help delegates to get the most out of their communications, by learning how to manage dispute and aim towards conflict resolution.

Training Course Outlines:

What is meant by the term mediation.

How to prepare for mediation.

The structure of a mediation session

Skills and attitudes needed to mediate effectively

How to use quality questioning techniques

Defining issues and setting an agenda

Common interests and goals.

Reaching agreement.

Course Outcomes:

To have the skills and knowledge to be able to mediate when required.

Target audience:

Anybody

Course pre-requisites:

none

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators:

One

Models used:

NLP, PAC, Conflict

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

1 day

Cost:

£790

Training Course Aim/Purpose:

Are you involved in meetings for meetings sake or would you like to make all your meetings effective. This workshop covers all the key components and structures to get maximum results.

Course Outline:

• To look at the barriers to communication

• Group psychology

• Why we have meetings

• Roles and responsibilities of the chair, minute taker and attendees

• Planning and preparing a meeting

• Dealing with anger and conflict

• Establishing a purpose; having aims and objectives for the meeting

• Time management of meetings

• Prioritising and setting the agenda.

Course Outcomes:

To be able to participate, facilitate and chair meetings effectively. Have a greater understanding of member’s roles.

Target audience:

Anyone who is involved in running and attending meetings.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart

Number of Facilitators:

One

Models used:

Effective communication

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day for 4-12 delegates, Half a day for 1-3 delegates

Cost:

£790 per day or £450 per half a day

Training Course Aim/Purpose:

To equip people with enough knowledge and skills to know how to take effective notes and minutes.

Course Outline:

• Introduction, aim and objectives

• Understand why effective note/minute taking is important

• To look at the benefits of note taking for the client, staff members and the organisation

• Role of the minute taker before, during and after a meeting

• Characteristics of effective note taking

• Resources for note taking

• Barriers to effective notes

• A structure for note and minute taking

• Different methods and styles

• Common problems in the meetings and how to overcome these

• Language and grammar

• Effective words and phrases to use

• How to condense your minutes

• Practical exercises and clarification

• Action plans and close

Course Outcomes:

To know how to take effective notes and minutes.

Target audience:

Anybody who needs to take notes and also minutes.

Course pre-requisites:

none

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators:

One

Models used:

Communication

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 15

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To provide the knowledge and skills for effective management and supervisory.

Course Outline:

  • Understand how performance reviews work and the benefits they can provide
  • Be able to prepare effectively for reviewing members of your team
  • Recognise the importance of focusing on performance, rather than personality, and facts, rather than opinion’s
  • Understand the process to carry out successful performance reviews
  • Understand and be able to use your organisation’s forms.
  • Successfully complete a skills practice demonstrating your competence to complete a performance review.

Course Outcomes:

To be able to effectively conduct performance reviews and how to performance manage.

Target audience:

Anybody who has to performance manage.

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators:

One

Models used:

Practical Management Models

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

1 day.

Cost:

£790 per day

Training Course Aim/Purpose:

To give delegates the confidence and skills to deliver successful presentations.

Course Outline:

  • What makes a successful presentation
  • Planning and preparing the structure of a presentation, having clear and concise objectives and outcomes
  • The importance of having a “grabbing” beginning and a “remembered” end
  • Knowing your audience and how to adapt your presentation
  • How to make a winning first impression
  • The importance of nonverbal communication
  • Confidence and controlling nerves
  • How to control your audience and handle questions
  • First impressions and capturing the audience
  • Knowing your material and practical tips on how to use different visual aids
  • How to keep on track
  • Voice projection
  • Mini practice sessions

Course Outcome:

To know the characteristics and skills to go and deliver a confident successful presentation to any group. To know how to plan and prepare. To be able to engage your audience and come across as confident and competent.

Target audience:

Anybody who needs to know how to formally present information either internally or externally.

Pre and post course work:

Post course work to evaluate learning will be issued. Certificates will be issued on completion.

Feedback sheets can be used on the day for instant feedback.

Format or Delivery:

Interaction, practical, flipchart, skills practice.

Number of Facilitators:

One

Models used:

Impact of communication. Confidence and emotional intelligence

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One or two days

Training Course Aim/Purpose:

To provide a systematic approach to recruitment and selection, to ensure that you are recruiting the right people, avoiding wasting time and money.

Course Objectives:

  • To understand your organisation’s policies and procedures, including the responsibility and role of the manager.
  • To be able to conduct the whole recruitment process, understanding how to advertise and respond to queries.
  • How to conduct short listing and how to prepare for the interview, the interview and selection day.
  • To know what you need to do post interview including the important pre-employment screening.
  • To know how to complete all the relevant forms that need to be produced.
  • To understand how to make sure that your organisation’s core values are included into your recruitment process.
  • To demonstrate the professional approach, by knowing how to plan for the interview.
  • To be able to demonstrate through practice sessions; how to have clear objectives, and to be able to show effective interview questioning skills.
  • To be able to implement recruitment and selection systematic approaches adhering to a criteria and equal opportunities.
  • To be able to identify the legal principles that applies to recruitment, selection and interviewing.
  • To be able to produce job adverts and specifications,
  • To be able to demonstrate effective communication through practice sessions.

Course Outcomes:

To be able to recruit and go through the selection process in a systematic way. To have the confidence to put all of this into practice.

Target audience:

Anyone involved in the recruiting and selection process.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions.

Number of Facilitators:

One

Models used:

Recruitment and selection systematic approach. Impact of communication

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 15

Duration:

One day

Training Course Aim/Purpose:

To provide the knowledge and skills for effective written communication.

Course Outline:

  • Systematic preparation/planning

• Considering the purpose

• Considering the readers

• Considering the context

  • Logical structure

• Structuring for logical flow

• Organising ideas

• Balance and emphasis

• Planning the content

  • Guiding the reader

• Constructing titles, headings and subheadings

• Producing effective lists

• Using visual aids and examples

Course Outcomes:

To be able to be more effective in business written communication.

Target audience:

Anybody who has to do reports, business plans etc.

Course pre-requisites:

None

Format or Delivery:

Interaction, flipchart, practice sessions

Number of Facilitators:

One

Models used:

Communication Models

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

10-12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To identify how important your role is in representing your organisation.

Course Objectives:

The workshop will help participants understand how to be an ambassador for their organisation.

Course Outline:

  • What is an organization
  • What do people really buy
  • Aims of the organization
  • Who are the organisation’s public
  • What is a company ambassador
  • Our assets go home at night
  • A question of attitude
  • Creating first impressions
  • Skills and qualities of a company ambassador
  • Customer delight
  • The power of visual behavior
  • Opportunities to promote the organisation

Target audience:

Anybody who works for your organisation.

Course pre-requisites:

None

Format or Delivery:

The workshop is explored with plenty of group work, feedback sessions, and sessions on how to implement the learning back into their working lives.

Number of Facilitators:

One

Models used:

Impact of communication

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To enhance delegates sales skills and understand how to use the sales process.

Course Outline:

• Know and understand the difference between being the predator and the prey

• Understand why we have to ring fence our customers

• Know and understand the 4 skill Development levels and the link to the customer

• Identify the key attributes of a successful Sales Person

• Understand the relevance and importance of each attribute

• Know the true definition of the word attitude

• Understand how attitude plays a major part in sales successes

• Understand congruence and the link to the sales roles

• Understand how we have a real responsibility for our own attitude and choice

• Know and understand the stages of the sales model and how to fit this into every customer interaction

• Understand the importance of building and maintaining rapport

• Fully understand each part of the sales model

• Understand the difference between needs and wants, hard and soft facts

• Know and understand why people buy

• Be able to generate soft facts and understand the link to features and benefits

• Understand the importance of a quality fact find

• Know and understand the funneling technique

• Practice questioning and use of the funneling technique to obtain soft facts

• Generate a range of questions to use in customer interactions

Course Outcomes:

To advance existing skills to ensure every client interaction is maximized.

Target audience:

Anybody involved in sales.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions

Number of Facilitators:

One

Models used:

PAC. Transactional Analysis. NLP. Sales

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

Two days

Cost:

£790 per day

Training Course Aim/Purpose:

To equip people with enough knowledge and skills to know how to be totally professional on the telephone.

Course Objectives:

• To improve our skills on the telephone, making sure our customers keep using our services.

• The importance of professionalism.

• To improve listening & questioning skills

Course Outline:

• Putting yourself in the customer’s shoes and understanding their needs and wants & understand the difference.

• Projecting departments image.

• First impressions, voice tone, pitch and pace.

• Effective diagnostic questioning and listening skills.

• The importance of a positive attitude.

• Rapport skills.

• Telephone standards.

• Practice sessions

Course Outcomes:

To know how to be professional over the telephone and meet telephone best practice standards.

Target audience:

Anybody who uses the telephone.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators:

One

Models used:

Call control cycle. PAC

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

One day

Cost:

£790

Training Course Aim/Purpose:

To help delegates to get the most out of their day, by learning how to manage pressure and by using time more effectively and to avoid time wasters. To be able to use effective time management techniques to the achievement of business objectives, key tasks and jobs.

Course Objectives:

• To understand the concept of time management.

• To know why we need to manage time and the impacts on ourselves and the business.

• To be able to implement techniques on how to overcoming procrastination.

• To be able to use prioritisation matrix.

• To know how to do effective goal planning.

• To know how to eliminate time wasters & stealers.

• To be able to demonstrate time management techniques through activities in the workshop.

• To understand the use of work logs.

• To be able to demonstrate assertiveness and the saying no technique

• To know how to manage other’s expectations.

• To create your own time management action plan including the use of efficient and effective time man agement techniques, delegation and personal organisation.

Course Outcomes:

To have the skills and knowledge to manage your day more effectively by learning how to manage distractions and therefore being more effective with your time. To be able to use daily time management techniques.

Target audience:

Anybody

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart.

Number of Facilitators:

One

Models used:

NLP. PAC. Time matrix

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Training Course Aim/Purpose:

To acquire the necessary skills and knowledge to run effective training sessions.

Course Outline:

• Introduction, Aim & Objectives.

• Energy Grid.

• The four stages of learning.

• Instructional techniques.

• Various training aids.

• Different training styles.

• Effective communication, including transactional analysis.

• Giving Feedback

• How to put a training session together for maximum impact.

• How we learn and different styles.

• Difference between training, coaching and mentoring.

• Dealing with difficult people.

• How you project yourself, confidence and staying motivated.

• Lots of practise sessions

• Action plans

• Close

Course Outcomes:

To be more confident and have more knowledge in tailoring any of your training sessions. To understand your audience and to deliver accordingly.

Target audience:

Anyone involved in training.

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart, practice sessions.

Number of Facilitators:

One

Models used:

Feedback sandwich. Learning ladder. Learning styles

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 12

Duration:

Two days

Cost:

£790 per day

Training Course Aim/Purpose:

To equip people with the knowledge of how are unconscious biases can have an impact on our working life decisions.

Course Outline:

  • Exploring what is unconscious bias
  • An awareness of what triggers unconscious bias
  • The negative impact of stereotyping and discrimination
  • How are values impact us within work and how to recognize the impact of these on others
  • How to manage our natural unconscious bias
  • The business case for managing unconscious bias
  • Case studies and scenarios

Course Outcomes:

To be able to manage more effectively negative behaviors.

Target audience:

Everybody

Course pre-requisites:

None

Format or Delivery:

Interaction, practical, flipchart

Number of Facilitators:

One

Models used:

Various behavioral and communication models.

Principles & Ethics:

Visionary Consultancy offers a safe secure environment for learning. Our aim is to nurture the potential hidden within, to equip people to reach out and achieve tomorrow’s goals.

Number of people:

Up to 15

Duration:

½ to 1 day depending on detail needed