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Mediation services

The mediation we offer is a confidential form of alternative dispute resolution. We help two or more individuals or groups reach a solution that’s acceptable to everyone.

As an external mediator, we are able to be impartial and non-judgemental.

We will ask questions that help to uncover underlying problems, assist the parties to understand the issues and help them to clarify the options for resolving their difference or dispute.

We go through a mediation process, following acas guidelines:

  • First contact with the parties – separate meetings
  • Joint meeting- issues discussed and explored. Solutions and agreement encouraged and joint problem solving techniques used. If parties will not sit in the same room we will use shuttle mediation, where the mediator will pass messages and responses.
  • Closing the meeting will happen once an agreement has been reached.

A CIPD survey showed that the use of mediation is on the increase in being used to solving workplace conflict. It also highlighted the following benefits:

  • It helps to solve conflict quickly before the situation rises to damaging disputes.
  • It saves money for organisations as it is a cheaper response than an employment tribunal.
  • It helps to solve conduct and performance issues.
  • Mediation improves relationships.
  • It helps retain valuable employees.
  • It reduces the number of formal grievances.
  • It reduces sickness absence.



“I was sceptical that mediation would help to sort out the differences between our two directors. We thought one of them would have to leave as it was effecting our business departments working together, to achieve essential results. Yet, after two sessions you had solved their differences. A massive thank you”.   HR Director


Unconscious Bias Training – Face to Face or Virtual

Attend our interactive 3 hour training session to learn how are unconscious biases can have an impact on our working life decisions.
We will cover:
Ø What is unconscious bias
Ø The triggers of unconscious bias
Ø The negative impact of stereotyping and discrimination
Ø How are values impact us at work and how to recognize the impact of these on others
Ø How to manage our natural unconscious bias
Ø The business case for managing unconscious bias
Ø Case studies and scenarios

Choose one of the following sessions:
17 July, 27 July 1000-1300, 29 July 1000-1300, 30 July 1000-1300 and the 31st July 1000-1300. For a cost of only £99 per person. Limited to ten people per session. Other dates are available.
To book your place email #unconscious bias

Virtual training workshops now available

Virtual training workshops now available

Make your emotions work for you, as life can be hard. Its harder though without the skill of emotional intelligence. Learn at our workshops how to have this skill.

(We have some new dates released as our original dates have sold out, get in touch to find which suite you).

We have adapted our bestselling course to be delivered in four very interactive virtual sessions. Each session lasts 90 minutes. We will only be delivering these sessions to groups of 10 or less.

The overall aim of the workshops is to learn how to manage your own emotions and influence the emotions of others. You will be able to understand how you can use your own Emotional Intelligence to maximum use and get more positive interactions with others. Delegates will understand the four key areas of emotional intelligence and will have their own action plans on areas they need to focus on. They will know which techniques to use to improve their emotional intelligence.

To find our more, please get in touch





2020 Constant Change

The biggest request for us so far this year, has been for the delivery of change management programmes.

Change is constant. Some organisations deal with the change process better than others.

People can get stuck in their comfort zones. When the resisters of change seem stronger than the drivers for the change, people will stay in their comfort zone. When the drivers for the change feel stronger than the resisters, people will more likely leave their comfort zone and embrace the change. When drivers and resisters are equal, people will probably procrastinate, or will feel that their organisation is going round in circles.

The comfort zones, the stress and uncertainty for employees needs to be addressed. This is what we love doing in our programmes.

Coaching works !!

Coaching works !!

Liz provided us with coaching training for our Directors and mediation training for our HR team. The courses were engaging, inclusive and informative and helped give us the tools to be able to change some cultures within our business. We liked Liz’s style so much, we asked her to carry out coaching on our Directors to help us become more effective, more rounded leaders. We also asked Liz to facilitate 360 feedback sessions to help make our coaching sessions more meaningful. Liz has really made a difference to me personally and has helped me to become a better leader over the past 6 months. Thank you Liz.

Gemma Bowers    HR/L&D Director    Regular Cleaning

International Women’s Day

Which woman has inspired you?

I can think of many. The women who have and still do inspire me, have the same following attitudes; determination, solution focused, fighters, confident, focused, enthusiastic, approachable, calm …………….. The list could go on and on.

I have had the privilege of coaching and training some amazing women over the last 22 years!

The best quote I have heard which has helped me to keep going through tough times is : “Quitting is not an option!”

What about you? Who has inspired you?

New Year, New You?

When you think of detoxing, what comes to mind?
Maybe, you are thinking of cutting out sugar, fatty foods or alchol? Or thoughts of can I really be this strict, or can I actually be bothered!
What about having a detox with those negative emotions that are clinging to you and filling you with poison? In my 21 years of training and coaching individuals, I have seen many organisations filled with contagious negative emotions. This has led to poor staff morale and productivity.
Can negative emotions have such power, you ask?
In the “Emotional Intelligence Quickbook” by Travis Bradberry and Jean Greaves, they discuss how all our emotions are deprived by 5 core feelings; happiness, sadness, anger, fear and shame.
They also discuss the different levels of these emotions. For example; low anger would be feelings like being irritable or uptight, where high anger would be being furious, enraged and seething.
What feelings do you need to detox?
What is going to be your focus for 2018?

Feel free to contact us, to see how we can help.

If they can talk about it, why can’t we?

Recently members of the Royal family have been talking about mental health. So why is it still difficult for employees to talk about theirs?

In my 21 years of coaching and training, I am beginning to finally see a change. The reluctance to talk about mental health is finally being overcome.

When coaching a new client, their mental health is where I like to begin. The mind and body are interlinked. The way we think effects the way we feel, which will all have a negative or positive impact on our behaviour, within the workplace.

We all know how to get physically fit but are we keeping mentally fit?

Let’s encourage people we work with to talk about their mental health. Only then, can we coach them on how to get mentally fit.

Team development in our frantic world

Have you ever started your day with the best intentions? You were determined to remain calm, positive and have great communication with your colleagues. What happened? How long did you last?

According to psychologists Art Bell and Brett Hart, there are eight common causes of conflict in the workplace.

The eight causes are:

  1. Conflicting resources.
  2. Conflicting styles.
  3. Conflicting perceptions.
  4. Conflicting goals.
  5. Conflicting pressures.
  6. Conflicting roles.
  7. Different personal values.
  8. Unpredictable policies.

With all of the teams I have worked with over the last 21 years, I found the main cause of conflict was conflicting pressures. The first step in solving this conflict is for individuals to learn how to manage their own stress and emotions. It is amazing how a few simple strategies and tools can have such a positive impact on how a team operates and performs.

We need to be doing all we can, to solve the conflicts, rather than ignoring and hoping they will go away.